Shopping
What Shipping Methods Are Available?
All orders will be sent using Royal Mail First Class Delivery or Royal Mail Tracked.
For delivery of International orders, we use the following options: Royal Mail International Standard, Royal Mail International Tracked & Signed and Parcelforce Worldwide Global Economy.
Shipping costs are calculated during the check out process.
Do You Ship Internationally?
For delivery of International orders, we use the following options: Royal Mail International Standard, Royal Mail International Tracked & Signed and Parcelforce Worldwide Global Economy.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
How Long Will It Take To Get My Package?
Although most orders are dispatched quicker, please allow a processing time of up to 72 hours from the time of placing your order. If we anticipate any unforeseen delays, we will contact you via the email address provided on your order.
Eileens Vintage Clothing does not ship on weekends or on national holidays. Orders are dispatched within 72 hours of your order being placed. And approximate shipping times are shown below:
| Chosen Delivery Method | Delivery Times |
| Royal Mail First Class (UK) | Next Working Day After Dispatch. |
| Royal Mail Tracked (UK) | Next Working Day After Dispatch. |
| Royal Mail International Standard (Europe) | 3 to 5 Working Days After Dispatch. |
| Royal Mail International Standard (Worldwide) | 6 to 7 Working Days After Dispatch. |
| Royal Mail International Tracked & Signed For (Europe) | 3 to 5 Working Days After Dispatch. |
| Royal Mail International Tracked & Signed For (Worldwide) | 5 to 7 Working Days After Dispatch. |
| Parcelforce Global Value (Worldwide) | From 4 Working Days After Dispatch. |
Payment
What Payment Methods Are Accepted?
Credit and Debit Cards: We accept Visa, Visa Debit, Mastercard, American Express, Discover and JCB.
We also accept payment via Apple Pay and Google Pay ( If your device supports it ).
Orders & Returns
When will I be charged for my order?
When you place an order through our online store you will be charged as soon as the checkout process is completed. You will also receive an email confirmation confirming payment.
How Can I Cancel Or Change My Order?
Unfortunately, once an order has been placed it is difficult for us to add items to your order. However, if you email us at [email protected] we will do our best to accommodate your request.
If your order has not been dispatched, we may be able to cancel your order. Please email us at [email protected] with ‘Cancellation’ clearly typed in the subject line. If your order has already been dispatched, please follow our returns procedure.
What if my order hasn't arrived?
We do our best to get your orders out as fast as we can. However, once your package leaves Eileens Vintage Clothing headquarters, we have no control over the speed of your package landing on your doorstep.
We therefore, ask you to wait an extra 24 hours to your expected delivery time to allow for any courier delays. If after this time your parcel still hasn’t arrived please email us at [email protected] and we will look into this for you.
How Do I Return a Product?
In the event you have changed your mind about a product you have ordered, you may return new and unused products in their original condition, within 14 days of delivery for a full refund of the cost of the goods and original postage only. We will not refund return postage costs and would advise you obtain proof of postage. Once we receive the product(s) we will then issue you with a refund.
If you receive incorrect or faulty goods, you can return them free of charge, from anywhere in the UK within thirty days of delivery. Please email us at [email protected] with the following info:
- Your name
- Your order number
- Product name and code (this can be found on your confirmation email and invoice)
- A photo of the incorrect or faulty item
We will then send you instructions on how to return the product. Once the product has been received by us, we will then issue you with a refund.
Faulty, defective or wrongly delivered goods will be fully refunded, including the original and return postage costs. This is only as long as the fault is not due to misuse, used against the manufacturer’s recommendations or reasonable wear and tear.
All returns should be sent to:
Eileens Vintage Clothing
Junction House, Fradley Junction, Alrewas,
Burton on Trent, DE13 7DN
What is your returns policy for international orders?
In the event you have changed your mind about a product you have ordered, you may return new and unused products in their original condition, within 14 days of delivery for a full refund of the cost of the goods and original postage only. We will not refund return postage costs and would advise you obtain proof of postage. Once we receive the product(s) we will then issue you with a refund.
If you receive incorrect or faulty goods, you can return them free of charge, from anywhere in the UK within thirty days of delivery. Please email us at [email protected] with the following info:
- Your name
- Your order number
- Product name and code (this can be found on your confirmation email and invoice)
- A photo of the incorrect or faulty item
We will then send you instructions on how to return the product. Once the product has been received by us, we will then issue you with a refund.
Faulty, defective or wrongly delivered goods will be fully refunded, including the original and return postage costs. This is only as long as the fault is not due to misuse, used against the manufacturer’s recommendations or reasonable wear and tear.
All returns should be sent to:
Eileens Vintage Clothing
Junction House, Fradley Junction, Alrewas,
Burton on Trent, DE13 7DN
